Privacy Policy

At Epsom Handyman Services: Jonathan Mills, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, and how we keep it secure.

1. Who We Are

Epsom Handyman Services: Jonathan Mills is a local property maintenance and handyman provider based in Epsom, Surrey. For the purposes of data protection, Jonathan Mills is the "Data Controller."

2. Information We Collect

We only collect the information necessary to provide you with a quote or carry out requested work. This includes:

Contact Details: Name, email address, and telephone number.

Service Address: The location where the handyman or maintenance work is to be performed.

Project Details: Photos or descriptions of the repairs/installations needed.

3. How We Use Your Information

We use your information strictly for business purposes, including:

Providing written quotes and estimates.

Scheduling appointments and carrying out repairs.

Sending invoices and processing payments.

Communicating with you regarding your booking.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual Necessity: We need your address and contact details to fulfill our service agreement.

Legitimate Interests: To respond to your initial enquiries and follow up on quotes.

5. Data Sharing & Third Parties

We never sell your data to third parties. We only share information with:

Sub-contractors: Only if another specialist is required to assist with your specific job (with your prior consent).

Professional Services: Accountants or software providers used for invoicing (e.g., Xero, Quickbooks).

Legal Authorities: Only if required by UK law.

6. Data Security

We take your security seriously. Personal data is stored on secure, password-protected devices and encrypted cloud storage. We retain your information for as long as necessary to comply with UK tax and accounting regulations (typically 6 years for financial records).

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.

Request that we correct any inaccuracies.

Request that we delete your data (subject to legal record-keeping requirements).

Withdraw consent for marketing communications at any time.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Jonathan Mills Epsom Handyman Services: Jonathan Mills

Email: [email protected]

Website: www.jonathan-mills.co.uk